1. Introduction
1.1 Tiyno ("Company", "we", "us", "our") respects the privacy of users accessing its website at tiyno.com ("Website"). For the purposes of this Privacy Policy, and wherever the context requires, "you", "your", "user" shall mean any natural or legal person who accesses or uses the Website.
1.2 We have adopted this Privacy Policy, in compliance with applicable laws of India, to inform you what information we collect from you, how we collect it, how we may use it, and the steps we take to protect it.
1.3 The capitalised terms used but not defined in this Privacy Policy shall have the meanings assigned to them under the Information Technology Act, 2000 ("IT Act") and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 ("SPDI Rules").
2. Information We Collect
2.1 The information provided by you or collected from you may consist of "Personal Information" and "Non-Personal Information".
2.2 Personal Information may include, but is not limited to:
a). Your name;
b). Your delivery/billing address;
c). Your email address and other contact information;
d). Your order and transaction history;
e). Your payment information (processed securely by our third-party payment gateway partners; we do not store full card details);
f). Your IP address;
g). Any other information you voluntarily provide when contacting our support team.
2.3 Non-Personal Information may include your browser type, device type, operating system, and general usage data collected through cookies and similar technologies, which does not personally identify you.
3. How We Use Your Information
3.1 We do not sell, rent, or trade your Personal Information. Information collected is used only to:
a). Process and fulfil your orders, including shipping and payment processing;
b). Communicate with you about your orders, queries, or support requests;
c). Send you updates about our products, offers, and services (you may opt out at any time);
d). Improve our Website, products, and customer experience;
e). Detect and prevent fraud or misuse of the Website;
f). Comply with applicable legal and regulatory requirements.
4. Cookies
4.1 Our Website uses cookies and similar technologies to recognise you on return visits, remember your preferences, and understand how visitors use our Website.
4.2 You can choose to disable cookies through your browser settings; however, this may affect certain features of the Website.
5. Disclosure of Information
5.1 We may share your information with trusted third parties strictly for the purpose of fulfilling your order and operating the Website, including courier/logistics partners, payment gateway providers, and IT service providers, who are bound to handle your information securely.
5.2 We may disclose your information where required by law, in response to a valid request from a government or law enforcement authority, or to protect our legal rights.
5.3 In the event of a merger, acquisition, or restructuring of our business, your information may be transferred as part of that transaction, subject to this Privacy Policy.
6. Data Security
6.1 We implement reasonable security practices and procedures, consistent with the requirements of the IT Act and SPDI Rules, to protect your Personal Information from unauthorised access, alteration, disclosure, or destruction.
6.2 While we take reasonable steps to protect your information, no method of transmission or storage over the internet is completely secure, and we cannot guarantee absolute security.
7. Your Rights & Choices
7.1 You may review, correct, update, or request deletion of your Personal Information by writing to us at tiynosupport@gmail.com.
7.2 You may withdraw your consent for use of your Personal Information at any time; however, this may limit our ability to provide certain services to you, such as processing an order.
7.3 You may opt out of promotional communications at any time by using the unsubscribe link in our emails or by contacting us directly.
8. Children's Privacy
8.1 The Website is not intended for individuals under the age of 18. We do not knowingly collect Personal Information from children.
9. Changes to This Privacy Policy
9.1 We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised date. Your continued use of the Website after changes are posted constitutes acceptance of the updated Privacy Policy.
10. Grievance Redressal
10.1 In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any complaints or concerns regarding this Privacy Policy or our data practices, please contact us at:
Tiyno
Near Shiv Mandir, Sikar Road, Kuchaman City, Rajasthan 341508, India
Email: tiynosupport@gmail.com
We will acknowledge your communication within 24-48 hours and aim to resolve grievances within 15 days of receipt.