Shipping Policy

At Tiyno, we work hard to get your order packed, shipped, and into your hands as quickly as possible. This Shipping Policy explains how we process and deliver orders placed on tiyno.com.

1. Order Processing Time

1.1 All orders are processed within 1-2 business days (Monday to Saturday, excluding public holidays) after payment confirmation.

1.2 During sale periods, promotional campaigns, or unforeseen circumstances, processing may take slightly longer. We will notify you by email if there is a significant delay.

1.3 Orders placed on Sundays or public holidays will begin processing on the next business day.

2. Shipping Timelines

2.1 Once shipped, orders are generally delivered within 4-7 business days, depending on your location.

2.2 Delivery to remote or non-serviceable pin codes may take additional time.

2.3 Estimated delivery timelines are indicative and not guaranteed, as they may be affected by courier delays, weather conditions, or circumstances beyond our control.

3. Shipping Charges

3.1 Shipping charges, if any, are calculated at checkout based on your order value and delivery location.

3.2 We may offer free shipping on orders above a specified value from time to time; any such offer will be displayed on the website at checkout.

4. Order Tracking

4.1 Once your order is shipped, you will receive a confirmation email/SMS with a tracking number and courier partner details.

4.2 You can track your order status using the link provided, or by writing to us at tiynosupport@gmail.com.

5. Shipping Coverage

5.1 We currently ship to serviceable locations across India. If your pin code is not serviceable, this will be indicated at checkout.

5.2 We do not currently offer international shipping.

6. Delayed, Lost, or Damaged Shipments

6.1 If your order is significantly delayed, appears lost in transit, or arrives damaged, please contact us within 48 hours of the expected delivery date (or delivery, in case of damage) at tiynosupport@gmail.com so we can investigate and assist you.

6.2 Please inspect your package at the time of delivery. In case of visible damage or tampering, we recommend refusing the delivery or noting the issue with the courier before accepting it.

7. Undelivered / Returned-to-Origin Shipments

7.1 If a shipment is undelivered due to an incorrect address, unavailability of the recipient, or refusal to accept the order, and is returned to us, we will contact you to arrange re-shipment (additional shipping charges may apply) or process a refund as applicable, in accordance with our Return & Exchange Policy.