Return & Exchange Policy

We want you to love what you ordered from Tiyno. If something isn't right, this Return & Exchange Policy explains how we can help.

1. Return Window

1.1 You may request a return or exchange within 7 days of the date of delivery.

1.2 Requests raised after this window will not be eligible for return, exchange, or refund, except where the product is found to be defective and covered under applicable law.

2. Eligibility for Return/Exchange

2.1 To be eligible, the product must be:

a). Unused, unwashed, and in its original condition;
b). In the original packaging with all tags, labels, and accessories intact;
c). Free from stains, damage, or alterations caused after delivery.

2.2 We reserve the right to refuse a return or exchange if the product does not meet these conditions upon inspection.

3. Non-Returnable Items

3.1 The following items are not eligible for return or exchange unless defective or incorrect:

a). Items marked as "Final Sale" or "Non-Returnable" on the product page;
b). Products purchased during clearance or special promotional sales, where indicated;
c). Gift cards.

4. How to Initiate a Return or Exchange

4.1 To initiate a request, email us at tiynosupport@gmail.com with your order number, the item(s) you wish to return/exchange, and the reason.

4.2 Our team will review your request and share the return process, including pickup or self-ship instructions, within 24-48 hours.

5. Return Shipping

5.1 If the return is due to a defective, damaged, or incorrect item, Tiyno will bear the return shipping cost.

5.2 If the return is due to a change of mind or size/preference issue, the customer may be required to bear the return shipping cost, unless otherwise communicated.

6. Quality Check

6.1 Once we receive the returned product, it will undergo a quality check. Refunds or exchanges will be processed only after the product passes this check.

6.2 If the returned item fails the quality check (e.g. signs of use, missing tags, damage), it will be sent back to you and the return/exchange/refund will not be processed.

7. Refunds

7.1 Once your return is approved, refunds will be initiated to your original payment method (or as store credit/bank transfer for COD orders) within 5-7 business days of the product passing quality check.

7.2 Please note it may take a few additional business days for the refund to reflect in your account, depending on your bank or payment provider.

8. Exchanges

8.1 Exchanges are subject to availability of the desired size/product. If the requested item is unavailable, we will offer a refund or store credit instead.

9. Damaged, Defective, or Wrong Item Received

9.1 If you received a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/videos of the product and packaging at tiynosupport@gmail.com. We will arrange a free replacement or full refund after verification.

10. Order Cancellations

10.1 Orders can be cancelled before they are shipped by writing to us at tiynosupport@gmail.com. Once an order has been shipped, it cannot be cancelled and will need to follow the return process after delivery.